Our support team is here to help with account questions, deposits, withdrawals and technical issues. Whether you need assistance with KYC, bonus balance or recent wins, get in touch and we will respond promptly. We also advise on payment methods, mobile access for slots and live casino, active promotions and live betting. Our team can also advise on bonus terms and free spins. For affiliate or payments enquiries use the contact options below and one of our agents will assist.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat (help with account, deposits, withdrawals) |
| General enquiries | [email protected] (corporate and PR enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Payments | +44 20 7946 0821 (payments team, KYC queries) |
| Working hours | Mon-Fri, 09:00-18:00 (email response; live chat 24/7) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where applicable. Complete information helps us process requests faster and avoids unnecessary delays in verification or resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day via live chat or email, while routine requests often receive a reply within a few hours. More complex cases such as verification, payment investigations or account disputes may take longer depending on their nature and required checks. We'll keep you updated until the issue is resolved.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site, from feature requests and bug reports to promotion tips. Every message is reviewed carefully by our team and used to prioritise updates, fix issues and refine the player experience. Your input helps shape faster improvements and better promotions for everyone.